Returns & Refunds

Returns & Refunds

We want your Taurina Baby order to arrive correctly and in good condition. During our launch phase, most partner-fulfilled pieces are prepared specifically for each order, so our return rules are designed around product defects and fulfillment errors.

Damaged, defective, or incorrect items

If your item arrives damaged in transit, has a manufacturing defect, or is not the item you ordered, contact us within 10 days of delivery at hello@taurinaonline.com.

Please include your order number, a brief description of the issue, and clear photos showing the item and, when relevant, the packaging or shipping damage.

After review and approval, Taurina Baby will arrange an appropriate resolution, which may include a replacement at no additional cost or a refund to the original payment method.

Change-of-mind returns and exchanges

Unless a product page specifically states otherwise, we do not currently accept returns or exchanges for change of mind, personal preference, ordering the wrong size or style, or an item not matching subjective expectations. If you are uncertain about sizing, materials, or product details, please contact us before ordering.

Shipping address issues

We are unable to guarantee a refund or replacement when a delivery problem results from an incorrect, incomplete, inaccessible, or outdated address provided at checkout, a refused delivery, or a package left unclaimed after the carrier's holding period.

How claims are handled

Do not mail an item back without first contacting Taurina Baby. If a return is required, we will provide the appropriate instructions after reviewing your claim.

Future Taurina Baby Ready products

As Taurina Baby expands locally stocked, ready-to-ship inventory, certain products may carry different return terms. When applicable, those terms will be stated clearly on the product page and will control for that item.